Improving Services Availability for an E-marketing Company

Client’s Issue?

A client operating in the e-marketing field sought to mitigate IT system failures and improve the availability of the services provided.

The Course of Activities

In the initial phase, the SysA engineers conducted a thorough examination of the client’s network infrastructure layer, implementing monitoring procedures. This proactive step allowed for the diagnosis of most of the issues. Recommendations were made, advising an increase in internet links capacity and the replacement of edge routers, resulting in improved stability of systems and applications.

Subsequently, a comprehensive analysis of susceptibility to hackers and spammers attacks was conducted. All identified security gaps/vulnerabilities were promptly addressed and rectified. Additional protective measures were implemented, and the responsibility for infrastructure maintenance was assumed by SysA.

The final step involved planning and executing the migration of the virtualization environment to one of the leading Data Center and ICT service solutions providers. Such actions required meticulous planning to minimize service unavailability time.

Effect

The elimination of system problems that were causing service disruptions resulted in an enhanced service quality, ultimately leading to increased customer satisfaction.