The administrator of your personal data is SysAdvisors Spółka z ograniczoną odpowiedzialnością Spółka komandytowa, ul. Marszałka Józefa Piłsudskiego 40/1a, 31-111 Kraków, a company registered in the District Court for Kraków Śródmieście, XI Economic Department of the National Court Register KRS: 0000833018; NIP: 9452234623; REGON: 385738575; BDO: 000641305.
If you would like to contact us, simply send an email to: [email protected] or send a letter to: SysAdvisors sp. z o.o. sp. k., ul. Marszałka Józefa Piłsudskiego 40/1a, 31-111 Kraków with the note “Personal data”. Contacting us is easy, as the company has appointed a single point of contact for all matters concerning personal data.
HOW DO WE COLLECT YOUR PERSONAL DATA?
We primarily collect your personal data from you. By providing your data, we can create an account for you on our website and subscribe you to our Newsletter. By providing us with your additional personal data, such as your home address, email address, and phone number, we can provide you with services on our website. We also collect your data from you in connection with complaints and contact with our consultants. Detailed information on what data we process can be found in the section “To what extent do we process your personal data”.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
We conduct marketing – we want to promote our services and present offers and promotions on our website tailored to your interests. To make this possible, we perform profiling, which in no case affects your rights or freedoms or otherwise affects you in a similar way. Additionally, if you give separate consent to receive the Newsletter or commercial communication by electronic means or by phone, we will use your e-mail address and phone number to communicate services and commercial offers.
TO WHAT EXTENT DO WE PROCESS YOUR PERSONAL DATA?
We process information about your use of our services (if you consent to cookies), including your IP number and information about the device you are using (e.g., browser, screen resolution). Cookies are small text files commonly used on the Internet, stored on your device. Thanks to cookies, we can:
- Facilitate and maintain your login to the service – we verify the connection between you and our server;
- We do not store information in cookies that allows the identification of individual users, only connection data;
- Better present our content to you – we check which messages from our service have already been presented to you, so as not to repeat them and to present content that better matches your interests;
- Ensure the efficient and safe operation of the service and its forms – we secure the service, for example, against the action of robots (programs that automatically examine the content of the service);
- Present personalized offers and promotions;
- Check statistics regarding the use of our service – we build aggregated, anonymous statistics of visits and activities on our website.
You can independently control how cookies are handled using your browser settings (set acceptance or blocking of cookies). Blocking cookies may result in the inability to register/log in to your account on the website and/or the inability to make a purchase.
Some subpages of the service and other means of communication with clients and other people who use the service may contain so-called “web beacons” (also known as “clear gifs”). “Web beacons” allow receiving information such as the IP (Internet Protocol) address of the device on which the page containing the “web beacon” was loaded, the URL of the page, the loading time of the page, the type of browser, as well as information contained in cookies, in order to evaluate the effectiveness of our advertisements.
In order to best answer your questions or reported problems, we also process information about the content of your communication with us, including additional information that you may have included in e-mail correspondence or that you may have provided during a phone call with our IOD. We also always collect information about the source of your data.
ON WHAT LEGAL BASIS DO WE PROCESS YOUR DATA?
We process personal data provided for registration on www and in connection with subscribing to the newsletter, in order to fulfill the contract for the provision of electronic services.
Data regarding your use of the website, which we obtain through so-called cookies, we process on the basis of your consent, expressed in accordance with art. 173 of the Telecommunications Law.
If we want to ask you for an opinion regarding a given service, your data we process because we have a legally justified interest in this, to constantly improve our services and product offer.
If you contact us to ask a question about how we run the service or how to perform certain actions, we collect your questions and related data and provide answers because we have a legally justified interest in providing our clients and users with full information and ensuring positive experiences with our service.
All your data that we hold as data administrator, we also process for marketing purposes because we have a legally justified interest in this, explicitly defined in the provisions of the General Data Protection Regulation (point 47 of the GDPR preamble). Marketing purposes include, in particular, presenting you with offers and promotions that we believe may interest you.
HOW LONG DO WE STORE YOUR PERSONAL DATA?
If you register on our website and/or subscribe to the Newsletter – Your data we store for the period you are registered/subscribed, until you unsubscribe from the service/Newsletter. By storing your data, we can provide you with access to our service and send you our Newsletter. After the above period, we will store your data because, in accordance with personal data protection regulations, we must be ready to account for the processing of your personal data. Your data we will also store for the period of limitation of your claims, but no longer than until the end of the year in which 6 years from the creation of your claims expires. Storing your data serves to enable us to respond to your claims in the best possible way. If you are a consumer and registered on our website and/or subscribed to the newsletter before July 9, 2018, the period of limitation of your claims and our data storage may be up to 10 years from the creation of these claims.
For the purposes of sales and services, we store data for the duration of the contract. By storing your data, we can fulfill the contract concluded with you, including delivering your order. After the above period, we will store your data because, in accordance with personal data protection regulations, we must be ready to account for the processing of your personal data, and also for the period of limitation of your claims, but no longer than 5 years in total.
If you have asked us a question and are not a registered user of the service, your data we store for the time necessary to provide the necessary explanations and answers. By storing your data, we can answer your question in the best possible way.
Data on your use of our services (via cookies) and data processed in our marketing database are stored for the entire period you are our client and then for 5 years from the time you ceased to be our client (stopped using our services). By storing your data, we can promote our services, present offers and promotions on our website tailored to your interests, and ensure you use the service in the easiest, safest, and most accessible way possible.
WHO IS THE RECIPIENT OF YOUR PERSONAL DATA? WHEN DO WE ACT ON BEHALF OF OTHER PERSONAL DATA ADMINISTRATORS?
We only disclose your data to other entities when it is necessary to fulfill the services you order or when it is necessary for our development and improvement of our offer. These are always entities specialized in a given field that provide us with professional services supporting sales on our website. The types of entities to whom we may disclose your data are:
- IT service companies – thanks to them, we can, among other things, maintain software used to run the website, Newsletter, etc.;
- Marketing agencies – thanks to them, we can create interesting offers and promotions for you and communicate with you as our client on an ongoing basis;
- Companies collecting opinions about services – thanks to them, you can share your opinion about using our service.
In every case, when we disclose your data to other entities, we do so within the framework of applicable regulations. If our service providers process your data on our behalf, they must provide guarantees for the implementation of technical and organizational solutions that will protect your personal data and meet the requirements of the General Data Protection Regulation (GDPR).
In certain cases, we process your personal data not as an administrator, but as a so-called processor, acting on behalf of other entities.
WHEN DO WE ASK FOR YOUR CONSENT?
As part of our daily practice, we collect consent to receive our Newsletter, or to communicate electronically or by phone. We want to be able to inform our clients about new products, our offers, discounts, promotional campaigns, etc.
Giving the above consent is voluntary, and we do not make the possibility of using the service or services dependent on giving it.
If you have given the above consent, you have the right to withdraw it at any time by sending an email to [email protected]. You can unsubscribe from the Newsletter at any time also using the special unsubscribe tab.
Remember that from the moment you withdraw your consent, a certain amount of time may pass before the request is accepted into the system and all databases synchronize. We will make efforts to ensure that these actions take place without undue delay, but in no case can it take longer than one month.
Remember that the withdrawal of consent does not affect the legality of processing carried out on the basis of consent before its withdrawal.
WHAT ARE YOUR RIGHTS?
Personal data protection law gives you a number of rights that you can exercise at any time. Your rights include:
- The right to access the content of your personal data;
- The right to correct data;
- The right to limit data processing;
- The right to request data deletion;
- The Right to transfer data to another data administrator.
The rights mentioned above you can exercise by contacting us at the e-mail address: [email protected].
If you believe that we have violated the rules for processing your personal data in any way, you have the right to lodge a complaint directly with the supervisory authority (President of the Personal Data Protection Office). When exercising this right, you should provide a full description of the situation and indicate what action you consider to be violating your rights or freedoms. The complaint should be submitted directly to the supervisory authority.
WHAT IS THE RIGHT TO OBJECT?
Separately, we want to inform you that you also have the right to object to the processing of your personal data. You can lodge an objection if you do not want us to process your personal data for a specific purpose (e.g., for marketing purposes). In such a case, we will continue to process your data in other purposes, but no longer for the purpose for which you objected.
You can submit the right to object to the e-mail address [email protected] or by mail to SysAdvisors sp. z o.o. sp. k., ul. Marszałka Józefa Piłsudskiego 40/1a, 31-111 Kraków with the note “Personal data”.